Sarasavi Branch Feedback Form
Your Name (Optional)
Phone Number (Optional)
Which branch did you visit?
Borella Branch
One Galle Face Branch
Colombo 07
Colombo Fort Branch
Colpetty Branch
Dehiwala Branch
Galle Branch
Galle Branch (New)
Gampaha Branch
Horana Branch
Kandy Branch
Kandy City Center Branch
Kiribathgoda Branch
Kottawa Branch
Kurunegala Branch
Maharagama Branch
Maradana Branch
Matara Branch
Narahenpita Branch (Stationery Shop)
Nugegoda (Bookstore)
Sarasavi Warehouse
Padukka Branch
Pelawatte Branch
Piliyandala Branch
Rathnapura Branch
Wattala Branch
Wattala Branch - 2
Panadura Branch
Narahenpita Branch (Books Store)
Negombo Branch
Date of your visit
How satisfied were you with the staff’s help in finding books?
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
How friendly and polite was the staff?
Very friendly
Somewhat friendly
Neutral
Unfriendly
Very unfriendly
How would you rate the overall customer service?
Excellent
Good
Fair
Poor
Very Poor
Did staff approach you or offer assistance during your visit?
Yes
No
Not applicable
Were you able to find the books or items you were looking for?
Yes, easily
Yes, with staff help
No, not available
No, couldn’t find
Was the billing process smooth and quick?
Very smooth
Okay
Had delays
Was confusing
Poor
Did you face any issues during your visit?
Yes
No
If Yes, please describe the issue in detail:
Do you want to report a specific incident or complaint?
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